Q: What is your refund/exchange policy?
A: We do not offer refunds. If there is an issue with your order, please email us. If the error is on our part, we will correct it. We do not offer exchanges.

Q: My order says it is in transit. Where is it?
A: Once your package has been shipped, it is no longer in our possession. For tracking inquiries, please contact USPS, as they handle your package. We have the same tracking information as our customers and do not work directly with USPS.

Q: I received my order and the box was damaged. What should I do?
A: All priority packages include insurance. You can call the post office and file a claim to get your money back. We are not responsible for any damage caused by the postal service. We use fragile stickers and bubble wrap to protect our products. You can file a claim directly here.

Q: What are your order processing times?
A: Our order processing times are 6-10 business days, excluding weekends and major holidays. During major sales or if you are ordering a pre-order item, processing times may exceed 10-12 days. Please be patient, especially during the ongoing pandemic.

Q: How can I contact you?
A: Email only: Shop.jaysbeautybar@gmail.com. We do not respond to DMs or personal messages. Please read the description boxes before emailing us with inquiries about any of our products and selecting styles. Please allow 48 hours to one week for an email response.

Q: I have received my tracking number and have a shipping question. What should I do?
A: If you have a shipping question after receiving your tracking number, please contact USPS. We have the same tracking information as our customers, and only USPS can provide further assista